Privacy Policy

Lizatek (“we”, “us”, or “our”) respects your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, use the LizArk SketchUp extension and related plugins, purchase licenses, subscribe to our newsletter, or otherwise interact with us (collectively, the “Services”).

By using the Services, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use the Services.

We collect information you provide directly, information generated automatically when you use our Services, and information we receive from third-party partners.

Information you provide includes: your name, email address, billing address, and payment method details when you make a purchase; license activation and account credentials; correspondence you send us (such as support requests or refund inquiries); and your email address when you subscribe to our newsletter.

Information collected automatically includes: your IP address, browser type and version, device and operating system information, pages visited, time spent on pages, referral URLs, and crash or error logs from the LizArk extension. We may use cookies and similar technologies to collect this information.

Information from third parties includes transaction and customer portal data from the payment provider used for your order (Polar for global checkout or Dodo Payments for India local checkout), and aggregated or analytical data from hosting, analytics, or communication service providers.

We use your personal information to provide, maintain, and improve the Services; process and fulfill your orders, deliver license keys, and manage subscriptions; authenticate and validate license usage in the LizArk extension; communicate with you about orders, support requests, product updates, and marketing (where you have consented); detect and prevent fraud, abuse, or unauthorized access; comply with legal obligations and enforce our Terms of Service; and analyze usage trends to improve our website and products.

If you are located in the European Economic Area, the United Kingdom, or another jurisdiction with similar data protection laws, we process your personal information based on one or more of the following legal grounds: your consent (for example, when subscribing to our newsletter or accepting non-essential cookies); the performance of a contract with you (for example, to deliver a license you purchased); compliance with a legal obligation; or our legitimate interests, provided those interests are not overridden by your rights and interests (for example, fraud prevention, network security, and product improvement).

We do not sell your personal information. We share it only as described below.

Payment providers and processors: Global checkout is handled by Polar and India local checkout is handled by Dodo Payments. The selected provider and its payment processors receive the payment and billing information needed for checkout, tax calculation, subscription management, invoicing, and payment processing. We do not store full payment card details on our servers.

Service providers: We use trusted third parties to host our website, manage our newsletter, provide analytics, send emails, and deliver customer support. These providers access information only as needed to perform their services and are contractually required to protect it.

Legal compliance and protection: We may disclose information if required by law, regulation, legal process, or government request, or to protect the rights, property, or safety of Lizatek, our users, or others.

Business transfers: If Lizatek is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

Your information may be transferred to and processed in countries other than your country of residence, including countries that may not have the same level of data protection as your jurisdiction. When we transfer personal information internationally, we rely on appropriate safeguards such as standard contractual clauses, adequacy decisions, or other legally recognized mechanisms to protect your information.

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption in transit, access controls, and regular security reviews. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including to comply with legal obligations, resolve disputes, enforce our agreements, and maintain accurate business records. When information is no longer required, we delete or anonymize it in accordance with applicable law.

Depending on your location, you may have the right to: access, correct, or delete your personal information; object to or restrict certain processing activities; withdraw consent where processing is based on consent; request a copy of your information in a portable format; and complain to a data protection authority.

To exercise these rights, contact us at lizatek.com/support. We will respond within the timeframe required by applicable law.

We use cookies and similar technologies to operate our website, remember your preferences, understand how visitors use the site, and improve our Services. You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.

The Services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will promptly delete it.

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated effective date. Continued use of the Services after changes are posted constitutes your acceptance of the revised Privacy Policy.