These Terms of Service describe the rules, policies, and conditions that apply when you purchase, download, or use Lizatek products and services. Global orders are processed by Polar and India local orders are processed by Dodo Payments. By purchasing, you also agree to the buyer terms and acceptable use policy of the payment provider shown at checkout insofar as they relate to checkout and payment processing.
1. Acceptance of Terms
These Terms of Service (“Terms”) form a binding agreement between you and Lizatek (“we”, “us”, or “our”) governing access to and use of the Lizatek website, the LizArk SketchUp extension, related plugins, documentation, and any other products or services we offer (collectively, the “Services”).
By downloading, installing, purchasing, or using any Lizatek product, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you may not use the Services.
2. Products and License
Lizatek sells software licenses and subscriptions for digital products such as the LizArk SketchUp extension. When you complete a purchase, you receive a limited, non-exclusive, non-transferable, revocable license to use the licensed product for the subscription period according to the plan you selected.
You may not sublicense, resell, redistribute, reverse-engineer, decompile, or otherwise attempt to derive the source code of our software except to the extent expressly permitted by applicable law.
Each license is intended for use by the purchasing individual or organization approved under the purchased plan. Sharing license credentials, activation codes, or generated entitlements outside the scope of your plan is prohibited.
3. Trial Downloads
Lizatek may offer a free, time- or usage-limited trial of LizArk and related products. To download a trial, you must provide a valid, individual email address. Disposable, shared, or temporary email services are not permitted.
The trial license is bound to the device or system on which it is activated; it is not transferable between devices or extended by submitting multiple email addresses. Each user is entitled to one trial period. Attempts to bypass trial limits, reset trial clocks, or generate additional trial periods by using alternate emails, automated scripts, virtual machines, or any other means are prohibited and may result in immediate termination of the trial and refusal of future purchase or support requests.
Trial downloads are provided for evaluation purposes only and may not be used for commercial work, resale, redistribution, training of competing products, or any other purpose beyond determining whether to purchase a license.
4. Payments, Taxes and Subscriptions
Global checkout and payment processing are provided by Polar. India local checkout and payment processing are provided by Dodo Payments. The provider shown at checkout may use third-party payment processors to charge your chosen payment method and collect applicable taxes based on your billing details or other tax nexus rules.
You authorize us, through the payment provider used for your order and its processors, to charge your selected payment method in accordance with the applicable payment terms. You agree to maintain a valid payment method on file while using any subscription product.
Prices are shown in USD unless otherwise stated and may be subject to change. Subscription plans renew automatically on the renewal date shown at checkout until you cancel. We will notify you of any price increase in advance and, where required by law, seek your consent to continue.
If a payment cannot be processed (for example, due to an expired card or insufficient funds), we may attempt to charge your payment method again in accordance with applicable law and may suspend or cancel access if payment cannot be collected.
You agree to receive invoices and receipts in electronic format, including by email. Order confirmations are sent automatically by Polar or Dodo Payments, according to the provider used for your order, after successful checkout.
5. Refund Policy
We want you to be satisfied with your purchase. If you are not satisfied with the licensed product, you may request a full refund within 7 days of the original purchase date (“Refund Window”), provided the product has not been materially used, exploited, or shared in violation of these Terms.
Refund requests must be submitted at lizatek.com/support with your order reference and a brief description of the reason for the request. We will process approved refunds through the same payment method used for the original transaction. Refund timing may depend on the payment processor or card issuer.
Refunds may be denied where we reasonably determine fraud, abuse, misuse, chargeback abuse, repeated refund requests, license-key sharing, reverse engineering, or other violations of these Terms or the applicable payment provider’s acceptable use policies have occurred. This limitation is in addition to any non-waivable rights you may have under applicable consumer protection law.
Subscription renewals are generally not refundable for elapsed billing periods unless required by applicable law. You may cancel your subscription at any time through the self-serve customer portal or by contacting us at lizatek.com/support; cancellation takes effect at the next billing cycle.
6. Fair Usage and Abuse Policy
You agree to use Lizatek products fairly and only for lawful purposes. Abuse of our Services includes, but is not limited to:
- purchasing a license with no intention to use the product and requesting repeated refunds
- sharing license keys, credentials, or generated entitlements with unauthorized users or across multiple organizations
- using automated scripts, bots, disposable emails, or other means to exploit or extend trials, discounts, or refund policies
- attempting to reverse engineer, modify, tamper with, or bypass license or trial verification
- initiating chargebacks without first contacting us to resolve a billing issue
- and any conduct that violates applicable law or the rights of others.
If we reasonably believe abuse has occurred, we may suspend or terminate your license or trial, refuse refund requests, revoke access to the customer portal, or take any other action we deem necessary to protect our Services and other customers. Suspension may occur immediately where fraud, payment failures, or violations of law are suspected.
7. Chargebacks and Dispute Resolution
If you do not recognize a charge or believe it was made in error, please contact us at lizatek.com/support before initiating a chargeback. We will make reasonable efforts to resolve billing issues promptly.
If you initiate a chargeback for a validly authorized and delivered transaction, we may submit evidence to the card issuer or payment processor to contest the chargeback in accordance with card network rules. You agree to cooperate in good faith to resolve transaction disputes and provide accurate information when requested.
8. Termination and Suspension
We may suspend or terminate your access to the Services if you materially breach these Terms and fail to cure the breach within ten (10) days after notice, or immediately in cases of suspected fraud, payment failures, abuse, or unlawful conduct.
Upon termination, you remain responsible for all amounts due up to the effective date of termination. Sections that by their nature should survive termination (including but not limited to the Refund Policy, Fair Usage and Abuse Policy, Limitation of Liability, and Governing Law) will continue to apply.
9. Limitation of Liability
To the maximum extent permitted by law, the Services and products are provided “as is” without warranties of any kind, and Lizatek disclaims all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. This does not limit any non-waivable consumer rights or remedies under applicable law.
Except for payment obligations, breach of intellectual property rights, confidentiality breaches, fraud, or willful misconduct, Lizatek’s total liability arising out of or related to these Terms will not exceed the total amount paid by you for the product or service giving rise to the claim in the twelve (12) months preceding the event. Neither party will be liable for indirect, incidental, special, consequential, or punitive damages, lost profits, lost data, or business interruption to the extent permitted by law.
10. Governing Law and Notices
These Terms are governed by the laws of the jurisdiction applicable to Lizatek, without regard to conflict-of-law principles that would require application of another jurisdiction’s laws.
We may update these Terms from time to time. Material changes will be posted on this page with an updated effective date. Continued use of the Services after changes are posted constitutes your acceptance of the revised Terms.
13. Contact
For refund requests, billing questions, abuse reports, or general inquiries, contact us at lizatek.com/support.
