Skip to content

LizArk Support

Browse 24 frequently asked questions about lizark.

Back to Support
What plans are available and how much do they cost?

Basic is $79/yr, Pro is $149/yr, and Studio is $199/yr during the launch discount for the first 100 customers. Normal prices are $139, $199, and $299 respectively.

Is there a free trial?

Yes. Enter your email on lizatek.com/buy to start free Dodo Payments checkout (no credit card). After checkout, your 3-day license key is emailed and the trial RBZ download starts automatically. The trial unlocks every tool and engine, limited to 10 3D generations and 10 PDF imports.

How do trial downloads work?

Enter your email on /buy, complete the free Dodo checkout, then the trial RBZ downloads on return. The 3-day key is emailed by Dodo. The trial license is tied to the system you activate it on. Disposable or shared emails will not extend the trial.

What is the difference between Pro and Studio?

Pro includes 300 generations/mo, unlimited Web Draw Wall, all plan imports, LizArk Roads Pro, Elevation Automation, and commercial use. Studio adds unlimited generations, priority support, and upcoming Advanced Floor Generator and BOQ Engine.

What is included in the Basic plan?

Basic includes 50 3D generations/mo, PDF/DWG/JPG/PNG import, up to 5 hours of Web Draw Wall per month, wall and opening tools, stair, railing, and beam tools, the LizArk Roads Pro engine, and community support.

How do I buy a license?

Go to lizatek.com/buy and choose Basic, Pro, or Studio. India local orders use Dodo Payments; other orders use Polar. Your license key is emailed after payment.

How do I activate my license?

Open SketchUp, launch LizArk, go to Settings → License, paste the license key emailed after purchase by Polar or Dodo Payments, and click Activate.

Does LizArk work offline?

Yes. All generation runs locally inside SketchUp. Internet is only needed for the initial activation and a periodic license recheck every 2 months.

What are the trial limits?

The trial lasts 3 days and allows 10 3D generations and 10 PDF imports. All tools and engines are unlocked during the trial.

I see "Trial expired." What do I do?

Purchase a Basic, Pro, or Studio license at lizatek.com/buy to continue generating 3D models.

What are the generation limits per plan?

Basic: 50 generations/mo, Pro: 300/mo, Studio: unlimited. Trial: 10 total.

What if I am offline for a long time?

Paid licenses include a grace period of up to 30 days after the last successful online check. You may see a warning after 14 days offline.

Activation failed. What should I check?

Make sure you are online, paste the full key with no spaces, confirm you purchased an LizArk license, and wait 15 minutes if rate limited. Open a support ticket at lizatek.com/support if it still fails.

What triggers activation rate limiting?

Too many failed activation attempts (10) within one hour triggers a 15-minute cooldown. Repeated suspicious activity may be blocked and reviewed.

What is clock-rollback protection?

The trial detects manual clock rollbacks using signed timestamps and external time sources. After 2 detected rollbacks, the trial is forced to expire to prevent abuse.

How does Draw Wall work?

Click start and end points to create chained wall segments. A large yellow dimension HUD shows the live length while you stretch; type the same value in the Measurements box (VCB) and press Enter. Use TAB/CTRL for side mode, Shift for straightening, Alt for temporary freehand, F8 for height, and D/W/V/J shortcuts to insert door/window/vent/gap openings.

What is Web Draw Wall?

A CAD-style 2D canvas inside SketchUp for tracing PDF/JPG/PNG/DWG plans, drawing centerlines, adding openings and structural markers, then generating 3D walls with Update Model. It exports DXF, PDF, PNG, JPG, SVG, and JSON. Basic includes up to 5 hours per month; Pro and Studio usage is unlimited.

What does the Web Draw 3D preview show?

It previews the active walls, hosted openings, columns, and beams before Update Model. You can orbit, use six preset views, toggle edges, dimensions, and fog, move hosted markers, and continue drawing walls in 3D. Roads, stairs, footings, and floors still use the full Update Model pipeline.

What can Structural Multi Tool draw?

One panel draws beams, plinth beams, rectangular or round columns, pad or spread footings, strip footings, combined footings, and slabs. It includes live viewport HUD dimensions, Measurements typing, object and viewport previews, placement levels, materials, textures, and existing SketchUp tags.

Is Finish Brush the same as painting a face?

No. Plaster is a separate measured shell with interior or exterior intent and preserved opening cutouts. Paint is stored as a separate zero-thickness finish layer. LizArk keeps finish data with the source object so plaster and paint can be updated or removed independently.

How much Web Draw Wall usage is included?

Basic includes up to 5 hours of Web Draw Wall per calendar month. Pro and Studio include unlimited Web Draw Wall usage. The 3-day trial also has no separate Web Draw Wall time cap.

Which plans include PDF/DWG import?

PDF, DWG, JPG, and PNG import is included in Basic, Pro, and Studio, and is also unlocked during the trial.

How do I generate 3D from a traced plan?

Use the tracing tools to place markers on wall pairs, then run the Generate 3D workflow. Markers become real geometry such as doors, windows, gates, vents, and compound walls.

How do I move my license to another computer?

On the old machine, open LizArk → Settings → License → Release. Then activate on the new machine with the same key.

Still need help?

Send us a message and we will get back to you within one business day.